Code of Practice

The NAFD Code of Practice sets out the high standard of service that bereaved families may expect in their dealings with a funeral firm member of the National Association of Funeral Directors, including key requirements in respect of price information, estimates, final accounts and marketing.

This ensures that bereaved families can look for the NAFD logo as a symbol of quality and standards when they are choosing a funeral director. Funeral firm members of the Association are bound by this robust Code of Practice, which is strictly monitored by a team of Standards and Quality Managers to ensure compliance.

Download our Code of Practice