Frequently Asked Questions

Can my funeral plan be changed or cancelled?

Yes. All you need to do is contact your funeral director about any changes you wish to make (bearing in mind that there may be an additional cost). If you choose to cancel the plan after 14 days from the date of purchase you will receive a full refund, less the management fee.

What types of plan are available?

There are four different types of funeral plan:

The Warwick Plan- this funeral plan has been designed for those who want a simple, straightforward funeral arrangement which still offers all the dignity and attention to detail you could wish for.
The Salisbury Plan- this funeral plan offers a more traditional funeral, bearing in mind our extensive experience of the most frequently requested funeral arrangements.
The Canterbury Plan – This funeral plan has been designed to provide a more comprehensive funeral, offering additional services to our other plans.
The Personal Plan - Your own completely customised ‘Personal Plan’ – this gives you complete flexibility to plan any sort of funeral you wish.

These choices mean that you can choose the funeral plan that best suits you. And, unlike many funeral plans, Perfect Choice does not have a rigidly structured price list. The cost of the plan you choose will be agreed between yourself and your NAFD funeral director. What’s more, you can either pay in one lump sum, or by monthly instalments over 12 months to 5 years. Please ask for details or refer to the terms and conditions.

How do Perfect Choice Funeral Plans work?

There are two main costs involved in a funeral:

The funeral director’s charges for services provided.
Payments to third parties, including cemetery, crematoria and church fees (which are outside the control of the funeral director).

Once you have discussed and agreed the arrangements with your chosen funeral director, you can pay for the selected funeral director’s charges and opt to make a contribution towards anticipated payments to third parties. When the time comes for the funeral to be arranged, the funeral director’s specified services will be delivered at no further cost to your estate. The contribution to third party payments will be used to settle the cost of services outside the control of the funeral director. If there is a shortfall, the funeral director will approach your estate to make up the difference. Please refer to the terms and conditions for more details.

What happens if I move to a different part of the country?

Because NAFD has so many members, you should be able to transfer your Perfect Choice Funeral Plan to an accredited funeral director near your new home.

Who is eligible?

Anyone aged 18 or over can apply for a Perfect Choice Funeral Plan – there is no upper age limit.

How do I apply?

Think about how you would like to be remembered. You may want to take a little time to discuss your wishes with your friends and family.
Call us on 0800 633 5626 to find a funeral director near you who is accredited to sell Perfect Choice Funeral Plans. Contact the funeral director to discuss your options. They will listen to your thoughts, and then make suggestions to help develop your funeral plan. The funeral director has lots of experience in helping people plan the funeral they want, and will be only too pleased to help you.
Once you are sure the funeral plan is right for you, the funeral director with formalise the details.

Please remember that terms and conditions apply – please ask your funeral director for a copy

As a member of The National Association of Funeral Directors (NAFD), your chosen funeral director is committed to maintain the highest standards of service and to adhere to a strict code of practice. The plan is administered on behalf of NAFD by NAFD Services Ltd. NAFD Services Ltd. will invest the money you pay for your Perfect Choice Funeral Plan in a Whole of Life Assurance Policy, provided by Ecclesiastical Life Ltd. who are authorised and regulated by the Financial Services Authority.