Why choose an NAFD member?

No-one ever wants to organise a funeral but, when the inevitable happens, it is reassuring to know that an NAFD member firm will guide you through the process and help you make arrangements at what can be a very upsetting time.

For more than a hundred years the NAFD has been dedicated to maintaining the highest of standards throughout the funeral profession to ensure bereaved families receive the advice and support they need and deserve. Find out more about the standards you can expect from an NAFD member through the NAFD Funeral Promise, which all members abide by.

The NAFD represents a broad spectrum of funeral directing businesses, which conduct around 80% of all UK funerals. Whether you choose a large corporate group, an independent family-owned business or a Co-operative firm, you can rest assured that an NAFD member upholds the highest professional standards.

How are they different?

Regardless of your circumstances, NAFD members will offer you help and advice, and many operate a 24-hour telephone service so you can contact them whenever you need their support.

It is very easy to become overwhelmed by the responsibilities that arise when you lose a loved one, so NAFD members are the first to support initiatives that will help ease the pain at this difficult time.

Should your loved one die abroad and need to be repatriated to the UK, NAFD members can help. Even if it is not a service they offer themselves, they can advise you on the processes involved within the UK and overseas.

With the help of a free repatriation helpline, set up by the Association, NAFD members can put you in touch with people who are experienced in this area.

High standards

The National Association of Funeral Directors demands high professional standards so, in order to be accepted into membership, funeral firms are assessed against strict criteria. Members of the NAFD are then required to abide by a stringent Code of Practice and are monitored regularly to ensure a high quality of service is maintained. These standards are set out in the NAFD Funeral Promise, which all members make to the families in their care.

Occasionally things do go wrong, and the Association’s Committee for Professional Standards is on hand to investigate complaints about the conduct of members.

In addition the Funeral Arbitration Scheme, which is operated in conjunction with IDRS Ltd, a wholly-owned subsidiary of the Centre for Effective Dispute Resolution, provides a simple process in three easy-to-follow stages, offering conciliation and arbitration for the purpose of resolving disputes.

For further information on how an NAFD member can help in you in your time of need, please contact us on 0121 711 1343.