Entrusting a loved one to the care of a funeral director, when you are grieving, is an important decision and the National Association of Funeral Directors is there to help ensure the funeral director you choose will give you the very best care and support.

A really good funeral director does more than simply help you organise the funeral. They are at your side through the first few weeks after someone has died, providing you with as much, or as little, funeral advice and support as you need.

That’s why it’s critical to choose a funeral home that works hard to achieve a consistently high standard of service – and is prepared to be regularly assessed on whether it achieves this.

Funeral arranging FAQs and advice

Funeral arranging FAQs and advice

Funeral arranging FAQs and advice

High standards

Funeral homes that are members of the NAFD are inspected regularly and must abide by the Funeral Director Code. Should you be unhappy with any aspect of their service, the NAFD offers an independent complaints service, NAFD Resolve, providing reassurance that any concerns will be properly addressed.

In addition, you can expect NAFD members to:
  • Provide you with a wide range of choices, and work with you to arrange any specific funeral wishes the deceased person or family might have, or any financial considerations you might be working with.
  • Care for your loved one as if they were a member of their own family, ensuring that all your requests for their care are met.
  • Be experienced in all of the steps that need to happen after a death, ensuring all of the necessary paperwork is completed ahead of the funeral service.
  • Support you with any specific funeral faith or cultural rituals, or sourcing the appropriate support if they are unable to deliver any aspect of these customs themselves.
  • Be there when you need them. Most NAFD members operate a 24-hour helpline so you can contact them whenever you need their support.

Should your loved one die abroad and need to be repatriated to the UK, NAFD members can help here too. With the help of the NAFD’s free repatriation helpline, our members can put you in touch with people who are experienced in this area or manage the repatriation for you.

So, whether you choose a large corporate group, an independent family-owned funeral business or a co-operative, you can be sure that the NAFD member you choose will uphold the highest professional standards.

Funeral homes that are members of the NAFD are inspected regularly and must abide by the Funeral Director Code. Should you be unhappy with any aspect of their service, the NAFD offers an independent complaints service, NAFD Resolve, providing reassurance that any concerns will be properly addressed.

In addition, you can expect NAFD members to:
  • Provide you with a wide range of choices, and work with you to arrange any specific funeral wishes the deceased person or family might have, or any financial considerations you might be working with.
  • Care for your loved one as if they were a member of their own family, ensuring that all your requests for their care are met.
  • Be experienced in all of the steps that need to happen after a death, ensuring all of the necessary paperwork is completed ahead of the funeral service.
  • Support you with any specific funeral faith or cultural rituals, or sourcing the appropriate support if they are unable to deliver any aspect of these customs themselves.
  • Be there when you need them. Most NAFD members operate a 24-hour helpline so you can contact them whenever you need their support.

Should your loved one die abroad and need to be repatriated to the UK, NAFD members can help here too. With the help of the NAFD’s free repatriation helpline, our members can put you in touch with people who are experienced in this area or manage the repatriation for you.

So, whether you choose a large corporate group, an independent family-owned funeral business or a co-operative, you can be sure that the NAFD member you choose will uphold the highest professional standards.

Our advice to you

To make sure that choose a funeral director that is right for you, take your time.

Ask them questions and make sure you’re happy that they can deliver the services you need – and that they are someone you feel happy to entrust your loved one to.

The majority of our funeral home members already publish pricing and service information online and this will shortly become compulsory – ensuring you can do research from home, before you pick up the phone.

Find a
funeral director

To find your nearest NAFD member funeral home, please visit funeral-directory.co.uk or call 0121 711 1343.