How the NAFD
handles complaints

The NAFD takes complaints against members very seriously. There are two kinds of complaint we can handle – both of them start with submission of the complaint form below.

The first type of complaint, which can be made by the contracted customer of one of our funeral firm members, will be handled through our dispute resolution service, NAFD Resolve, which we run in conjunction with the Centre for Effective Dispute Resolution (CEDR). Please click here for further information about NAFD Resolve.

The second type of complaint, which can be made by anyone about any of our members, but does not relate to a client

contractual relationship, will be used to inform our professional standards process and ensure members are aware of and are abiding by the standards in The Funeral Director Code. If the member concerned has breached the Code, they may be referred to our Committee for Professional Standards for investigation.

Please be aware NAFD can only handle complaints for NAFD members only. Please visit the Funeral Directory website to check if your Funeral Director is a member.

You can make a complaint via this online complaint form. You will receive notification that we have received your complaint within three working days.

You can make a complaint via this online complaint form. You will receive notification that we have received your complaint within three working days.

You can make a complaint via this online complaint form. You will receive notification that we have received your complaint within three working days.

Online Complaint Form

Please make sure you have at least 20 minutes to complete this form as you will not be able to save your information and return at a later time.

We are sorry that you feel the need to complain about one of our members.

The NAFD takes all complaints very seriously.

In order to progress your complaint, we will need you to provide us with some initial information. Please use this online complaint form to tell us about your complaint.

PLEASE MAKE SURE YOU HAVE AT LEAST 20 MINUTES TO COMPLETE THIS FORM AS YOU WILL NOT BE ABLE TO SAVE YOUR INFORMATION AND RETURN AT A LATER TIME.

Please tell us your contact information