Committee for Professional Standards

Committee for
Professional Standards

For complaints about an NAFD member by someone other than the contracted client, the NAFD will assess the information provided to inform our professional standards process and ensure members are aware of and are abiding by the standards in The Funeral Director Code. If the member concerned has breached the Code, they may be referred to our Committee for Professional Standards for investigation.

Where possible, we always try to work with our members to help them improve where things have gone wrong. However, for serious breaches of The Funeral Director Code we can take disciplinary action. For the most serious breaches, the ultimate sanction we have available to us is expulsion from membership.

Please be aware that this second type of complaint does not result in any direct outcome or resolution for the complainant, although in some cases we are able to advise on the steps we have taken. For this reason, it should not take the place of a direct complaint to the firm concerned or, if appropriate, to the relevant authorities.

You can make a complaint via this online complaint form. You will receive notification that we have received your complaint within three working days.

Online Complaint Form

Please make sure you have at least 20 minutes to complete this form as you will not be able to save your information and return at a later time.

We are sorry that you feel the need to complain about one of our members.

The NAFD takes all complaints very seriously.

In order to progress your complaint, we will need you to provide us with some initial information. Please use this online complaint form to tell us about your complaint.

PLEASE MAKE SURE YOU HAVE AT LEAST 20 MINUTES TO COMPLETE THIS FORM AS YOU WILL NOT BE ABLE TO SAVE YOUR INFORMATION AND RETURN AT A LATER TIME.