16 Oct 2020
NAFD launches Funeral Director Code
On 15 October, the NAFD launched The Funeral Director Code, a new Code of Practice for members, based on the Funeral Service Consumer Standards industry-wide model, during its first live-streamed Autumn General Meeting.
Many of the additional requirements of the new Code, including requirements for pricing information visibility, equality and diversity and professional education, fall in line with the recommendations in the Competition and Markets Authority’s (CMA) Provisional Decision Report, published in August. Over a six month settling-in period, the NAFD is monitoring implementation of the new Code by members, supporting them in meeting the new requirements and providing feedback to the FSCSR steering group. The new Code will be reviewed every twelve months to ensure it is effective and up to date.
Supporting the new Code of Practice will be a revised inspections framework, which will be launched following a detailed review by former Inspector of Funeral Directors in Scotland, Natalie McKail. The review will lead to the development of a standards and quality assessment framework for funeral homes which ensures that NAFD’s oversight of its members is targeted on remedying those issues that present the highest risk of detriment to the dignity of deceased people and the users of funeral director services.